Refunds and cancellations
Rules for deposits, cancellations, and refunds on booked audit and review engagements — not retail product returns.
Eligibility
Refunds apply to fees paid for professional engagements with Data Effica Digital (booking revenue audits, channel analytics reviews, reconciliation assessments). Website browsing is free and has no refundable charge.
Timeframe to request
Cancellation or refund requests should be emailed to hello@data-effica.digital as soon as practicable, and no later than fourteen days after the triggering event (cancellation, material delay, or delivery dispute), unless the engagement letter sets a different window.
Full refunds
A full refund of sums paid is available if we cancel an engagement before intake begins, or if we cannot commence within thirty days of the agreed start week for reasons solely within our control and you decline a rescheduled window.
Partial refunds
If you cancel after the deposit is paid but before intake files are substantially reviewed, we may refund amounts paid minus an administrative fee of 15% of the engagement fee (minimum MYR 400) and any non-recoverable travel already incurred with your written approval.
If work has started (file completeness checks or matching underway), fees for time already worked are non-refundable. Any unused prepaid balance may be refunded or credited toward a rescheduled scope at our discretion.
Non-refundable items
- Completed findings briefs and delivered workbooks
- On-site travel costs already spent with prior approval
- Third-party retrieval fees you asked us to incur
- Time spent on incomplete files after two documented intake reminders
Refund process
Email the engagement reference, reason, and payment details used. We confirm eligibility within five business days and process approved refunds within fourteen business days to the original payment method where possible.
Cancellation and rescheduling
You may reschedule a start week once without penalty if notice arrives at least seven days before the start date and our calendar allows. Later reschedules may forfeit part of the deposit. We may reschedule for illness or document-access failures and will offer the next available window.
Deposits and no-shows
Deposits secure the start week. Failure to provide agreed exports within ten business days of the start date, after reminders, may be treated as a client cancellation subject to the partial refund rules above.
Work already started
Once matching or exception drafting begins, that portion of the fee is earned. Expanding scope mid-engagement requires a written variation; reduced scope does not automatically create a refund beyond unused prepaid amounts.
Contact for refund requests
Data Effica Digital, Level 7, 31 Lebuh Light, George Town, Penang 10200 · +60 4 555 3070 · hello@data-effica.digital