Audit engagement
Booking revenue audit
A structured review of occupied nights, app and OTA remittances, and ledger postings for one property or a small cluster.
Who this is for
General managers, finance controllers, and owners who suspect under-posted stays, delayed channel remittances, or commission rows that never matched the guest folio. Typical clients run boutique hotels, mid-size resorts, or serviced residences with several booking apps and at least one major OTA.
Result you receive
A written findings brief that lists exceptions by folio or booking reference, explains remittance timing gaps, and separates true shortfalls from delayed credits. You also receive a concise exception workbook so your team can chase specific channels without re-opening every night audit pack.
Scope included
- Stay census from your PMS or night audit exports for the agreed months
- Remittance files from selected OTAs and booking apps
- Bank credit matching for those remittances
- Rate or commission anomalies that affect net revenue for the reviewed stays
- A closing call to walk through material findings
Scope excluded
- Full statutory financial statement audits
- Tax filing or SST advisory
- Rebuilding your PMS configuration or channel manager mappings
- Ongoing bookkeeping after the engagement ends
How the work runs
- Scoping — property profile, channels in use, months to cover, and sample documents.
- Intake — secure transfer of exports; we confirm completeness before analysis begins.
- Matching — occupied nights against remittances and ledger postings.
- Exception drafting — each material gap gets a source reference.
- Briefing — findings call plus the written pack for your finance team.
Preparation
Export stay lists with booking source, guest nights, and folio totals. Gather OTA and app remittance CSVs or PDFs for the same window. If bank statements are available, include the credit lines that correspond to those channels.
Constraints
We need read-only access to the agreed files; we do not require live PMS login. Properties with incomplete night audits may receive a qualified opinion on coverage rather than a full match. Work already underway for a contested remittance dispute with a channel may be carved out of scope.
Next step
Request this audit with your property type, channel list, and preferred review months. We reply within two business days with a scoping outline and fee range.